Frequently asked questions
Are your private investigations confidential?
We will only give out information about you if we have a duty to do so by law. Otherwise you can be assured than any information you give us will be kept completely confidential.
We will not keep your information for any longer than is necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information we hold about you.
Your confidentiality is guaranteed to be our highest priority.
Will the person I am tracing know that I am looking for them?
Nobody should ever be able tell that they are being investigated by our private detectives. Our services are completely private and confidential. read more about locating people...
Is it legal?
Yes. Dark Eye Investigations has access to tens of thousands of records, be they financial, property records, criminal records and more. None of the resources you will access through our service are illegal.
How long does it take?
This really does depend on the service required. We always give a rough estimate of the timings involved during our initial consultation.
What are your payment terms?
We are happy to accept payments via Credit Card, Cheque, Bank Transfer or Online Payment methods.
What guarantee is there?
Our goal with each case is to meet and exceed our clients stated objectives through an accurate, professional, thorough and cost effective investigation.
We do our best to provide the highest quality investigative resources, however sometimes it may simply not be possible find the results that you are looking for.
How do you find people?
In addition to using the regular data base services available to most private investigators and information providers we have developed our own proprietary databases and sources.
We also, whenever possible, attempt to contact associates, friends, neighbours, employers, creditors and others that may have knowledge of the subject.
What information do you need?
This depends on the service that is required.
For example, if we were being asked to locate a missing person we would like to know any or all of the following:
- Full name
- Last known address
- National Insurance number
- Date of birth
- The names of relatives, previous employers and friends
- Drivers license number
How soon can you start?
We endeavour to start work on your case soon as you contact us and we have received your instructions, whether verbal or in writing.
What areas do you cover?
We primarily operate in Yorkshire. However we also have an extensive network of contacts located nationally.
Will my partner will find out that I'm checking on them?
Nobody should ever be able tell that they are being investigated. Its our business to provide a service that is completely private and confidential.
I can't communicate normally, is this a problem?
No, we can arrange to contact you via e-mail or text message. If you can only speak to us at a specific time then please let us know or contact us via the call back form.
Contact us now for a free no obligation quotation.
